A Smart Alternative to Cisco SMARTnet Maintenance

Cisco SMARTnet maintenance (or “SmartNet Total Care)” is the brand name for the company’s support offering. As with so many other OEMs, their definition is somewhat of a moving target.

Most recently, SMARTnet and SmartNet Total Care 结合, and now the name is (once again, or still) SMARTnet. 也可能是 SmartNetOn网站 if you prefer some add-ons. And if you want to get nitpicky, documentation dated 2014 and prior spells it SMARTnet, 但在2015年改变为 智能网络. 还有 智能辅助, which is not so much support as a consultative service for driving SMARTnet more deeply into the IT organization.

困惑然而?

在这种混乱之上, as soon as Cisco senses a client is considering other support options beyond what they offer, they will begin spouting false information to create FUD (Fear, 不确定性, and Doubt) in the service that TPMs provide. 的y may raise points that 客户 can’t be sure where our parts are sourced and how they’ll perform, or that we will claim to be able to install 软件 updates on your equipment.

的 marketing gurus in charge of this tangled naming scheme and the FUD slinging sales teams may disagree, 但我们相信 IT maintenance is best when it’s the most straightforward. 的 quality of your SMARTnet maintenance contract isn’t dependent on a spiffy moniker that changes every few years. Clients benefit from service packages they can easily understand and customize to their own needs. For that, plus 监控ing and management of your network— look to Park Place Technologies.

Alternative Cisco Maintenance Contracts

从哪里开始?

With Cisco’s SMARTnet, clients may be limited to what support they provide. At Park Place, we specialize in customized support solutions based on our portfolio of offerings. How do we know what is best? 我们从……

An objective recommendation for support. With the high cost of Cisco SMARTnet support and the broad levels of support, are you sure you’re paying for the support you truly need? Park Place Technologies offers a free 去年ClearView™评估 – An objective recommendation for which hardware to keep on OEM support (sometimes SmartNet is the best choice for support), 转向TPM支持, 考虑一下 Netsure +. On average, we can find a way to economize your support by 30-40%.

Sometimes, SMARTnet Is the Smart Choice

We’ll be the first to admit, sometimes our products and Services aren’t the best option based on your IT infrastructure. While we’re almost certain that we will be able to impact your support in one way or another, some of your equipment may be best maintained by using Cisco SMARTnet. Especially if your hardware is heavily dependent on subscription Services and/or 软件 updates that are only available with an Cisco support contract and migrating the remainder of equipment to Park Place Technologies’ 网络维护 program.  This approach will result in significant cost savings without degradation, and in most cases, the 网络维护 Services option will provide a far superior experience.

Support that Outsmarts SMARTnet

最有可能的, you will have some Cisco equipment in your IT estate that is a good candidate for Park Place Hardware Maintenance. Our Cisco SMARTnet alternative is affordably priced 40% to 70% below Cisco’s SMARTnet maintenance. And for the cost, clients know exactly what they’re getting:

• A standard contract that includes everything clients need. Park Place offers the best standard contract in the industry. It includes comprehensive hardware, 软件, and network device configuration support; remote 监控ing; and certified spare parts with on-site installation. Support can be provided via telephone or online, and there’s never an escalation procedure or severity level assessment to speak with a Level 3 engineer. 更重要的是, every client gains a Level 3 account engineer, who is responsible for every on-site task, 来自自由, up-front systems analysis to any break/fix call.
• A selection of SLAs to match equipment’s criticality level and the IT budget. 的 only choice clients need to make is the 支持水平 best suited to the equipment’s role in the environment, whether that’s mission critical, 营业时间, 或次日支持. SLAs can be set independently for each piece of server, 存储, or networking equipment to create a customized, affordable Cisco maintenance solution.
• Multi-vendor capabilities and full data center coverage options. For clients that want their work days to go even more smoothly, Park Place has answers. 作为一个全球性的， 多厂商IT支持 provider, we can cover a whole data center or multi-site IT organization. Even when some equipment has an existing Cisco or other OEM warranty or service agreement, 我们不介意. With our “One Contract / One Contact” program, we’ll still take the service call, identify the OEM’s commitment, 管理响应, and back-fill anything they won’t cover. 的 result for clients is a one-stop IT maintenance shop. 还有什么更简单的呢??
• No end of support life dates or other fine print. Park Place isn’t interested in excluding Services that client need. That’s why we never rescind or downgrade support on equipment, no matter how old. If it’s got a purpose in your environment, you’ve got a support partner in Park Place. We are available for questions, normal repairs, and complex troubleshooting. And we even incorporate up to four days of extra engineering time for proactive and non-break/fix tasks. 的re’s very little Park Place won’t do to keep your IT equipment operating at peak performance.

Next Gen Networks Deserve Next Gen Support

Park Place offers a robust portfolio of network management and 监控ing tools and Services to help you optimize your networking estate beyond SmartNet support.

• Support with your spare parts. By coupling your entitled spares with Park Place’s global footprint of stocking locations, Services, and highly skilled engineers, NetsSure + gives you access to a service performance not available via traditional maintenance programs.
• Monitoring 软件 that does more. 发现, 监控, and optimize your network across different devices and networks with Entuity™ Software. 的 Entuity network 监控ing tool automates network discovery and uses intuitive workflows that make it easy to see when something has gone wrong. Responsive dashboards allow you to take a high-level view to gauge your network health or drill down to the component level to fix network problems quickly and efficiently.
• Automated support for your network. With the industry’s only fully-automated maintenance service you can streamline the hardware support process and boost Uptime across your data center. Automate the process of identifying hardware events, opening tickets, and triaging issues through ParkView 硬件监控™.
• Reduce the complexity of network management. Leverage our tools, team, and experience using ParkView Network Management™. 这个Services, delivered by our Enterprise Operations Center (EOC), streamlines network management processes by simplifying management of hybrid environments, supporting new technologies and ensuring outstanding end-user experiences.

Personalized Service from Top Engineers

Just as important as our straightforward maintenance are our top-flight engineers. Park place has invested in talented, 有经验的, and certified customer support personnel, so clients can be confident in getting the assistance and guidance they need. 第三方维护 is not a downgrade from Cisco SMARTnet; it is an improvement on it. One that is more personalized, tailored, and easy to understand.

Smarter doesn’t always mean more complex. Park Place can help take the confusion out of supporting your unique networking infrastructure by creating a plan best for you – all while saving you money and minimizing risks. If you’re interested in discovering how you can put our portfolio to work in your data center, 十大赌博平台排行榜!